Molly AI

Our project is an AI-powered customer support assistant for businesses that centralizes phone calls and emails into one admin dashboard. It automatically captures customer information, summarizes conversations, and exports structured data to Excel, helping companies reduce lost revenue caused by poor customer experience.

🔹 Full Project Description

The project is an AI-enhanced customer support platform designed for businesses such as car dealerships, retail shops, hotels, and real estate agencies. It connects phone calls and emails into a unified system where every interaction is captured, analyzed, and stored in a structured way.

When a customer calls, the system:

Listens to the conversation,

Extracts key details (name, contact, reason for call, sentiment, follow-up actions),

Saves this information as a structured record that can be exported to Excel or integrated into existing tools.

For emails, the platform automatically:

Reads incoming messages,

Classifies them (complaint, inquiry, booking, follow-up, etc.),

Extracts important information,

Displays everything in an admin dashboard for managers and agents.

The admin dashboard gives businesses:

A real-time view of active and recent calls/emails,

Customer profiles and history,

Downloadable Excel reports for analysis and KPI tracking.